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Woods Climate Control Refund PolicyLast Updated: April 2026At Woods Climate Control, we stand behind the quality of our work and aim for complete customer satisfaction. However, because HVAC services involve labor, parts, and custom installations, refunds are handled on a case-by-case basis according to the guidelines below.1. Service Calls and Repairs

  • Once a repair or service has been completed and you have accepted the work, no refunds will be issued for labor or parts provided.

  • If you are not satisfied with the repair, contact us immediately. We will return at no additional charge to correct the issue under our 90-day workmanship warranty (as outlined in our Terms and Conditions).

  • Emergency or after-hours service fees are non-refundable.

2. Installations and Equipment Purchases

  • Deposits: A deposit is required to order equipment and schedule installation. Deposits are non-refundable once equipment has been ordered or work has begun.

  • Cancellations before installation: If you cancel before materials are ordered or work starts, we will refund your deposit minus any administrative or restocking fees (if applicable).

  • After installation: Refunds are generally not provided for completed installations. Manufacturer warranties cover defective equipment. Our workmanship warranty covers installation issues.

  • Special-order or custom equipment may be subject to manufacturer restocking fees (typically 15–25%), which will be passed on to the customer.

3. Maintenance Plans and Service Agreements

  • Maintenance plan payments are non-refundable once the service period has begun.

  • If you cancel a maintenance plan mid-term, no prorated refund will be issued unless otherwise agreed in writing.

4. Cancellation of Scheduled Appointments

  • We require at least 48 hours advance notice to cancel or reschedule an appointment without penalty.

  • Cancellations with less than 48 hours’ notice or no-shows may result in a cancellation fee of $75 or 50% of the scheduled service cost (whichever is greater). This fee helps cover our technician’s time and travel.

  • Rescheduling with proper notice is always preferred and usually incurs no fee.

5. Pennslyvania Consumer Cancellation Rights In accordance with Michigan law (Home Solicitation Sales Act and similar regulations), if your contract was signed at your home and meets certain criteria (e.g., value over a certain amount or involving a sales presentation), you may have a 3-business-day right to cancel and receive a full refund. We will honor all applicable legal cancellation rights. Contact us promptly if you wish to exercise this right.6. How to Request a Refund or Resolution

  • All refund or satisfaction requests must be made in writing (email or message) within 14 days of service completion.

  • Provide your invoice number, description of the issue, and any supporting photos if relevant.

  • We will investigate promptly and respond within 3–5 business days.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

7. Non-Refundable ItemsThe following are generally non-refundable:

  • Completed labor and diagnostic fees

  • Used or installed parts

  • Special-order equipment after ordering

  • Permits or third-party fees we paid on your behalf

  • Services affected by customer-caused issues (e.g., lack of access, improper maintenance, or pre-existing conditions)

We reserve the right to refuse a refund if the issue results from misuse, lack of maintenance, or unauthorized repairs by others.8. Our Satisfaction GuaranteeIf you are not fully satisfied with our service, please give us the opportunity to make it right first. We pride ourselves on honest, high-quality work and will do everything reasonable to resolve any concerns.Thank you for choosing Woods Climate Control. We value your business and are committed to keeping your home comfortable year-round.Questions?
Phone: 269-249-6023
Email: Woodsclimatecontrol@gmail.com
Woods Climate Control

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